Can you collect if I cannot be there?

Yes, provided the seller knows we are coming, payment is already settled, and you have told us in writing what to collect. We will photograph it before loading.

What if it will not fit through my door?

Then we will have told you before the day, because we asked for the measurement and your doorway. If it is genuinely discovered on the day, it comes apart if it can and goes back in the van if it cannot.

Do you collect from outside London?

Yes. A collection from outside the M25 is an ordinary long single run, and where the seller is a long way out it is worth saying so early.

Can you take my old one away at the same time?

To a charity that has accepted it, a buyer or another address, yes. We hold no waste carrier licence, so it cannot be going to disposal.

Collections

You bought it. We collect it.

The commonest reason anybody books a van in London, and the one with the most ways to go wrong.

Something was bought from a marketplace seller, a saleroom, a shop with no delivery or a warehouse, and it has to travel from their address to yours without being damaged, and without a wasted journey at either end.

Two peopleOne vehicle throughoutBlankets and strapsNo cash handled

What comes with a collection

Two people On anything with furniture in it. Sellers rarely help and should not be relied on.

One vehicle Straight from their address to yours. Nothing is transferred anywhere.

Blankets and straps Included. Nothing rides in the back unprotected.

A look at both addresses On a map, before the day, so parking is not a surprise.

Photographs of existing damage Taken before loading, so nothing is disputed afterwards.

Placement Into the room you name at your end, and assembled if it is straightforward.

What we need before the day

Five answers, and they prevent nearly every wasted journey.

The seller's full address, not just the postcode. What the item is. The seller's own measurement of it, taken by them rather than copied from a listing. Which floor it is on at their end and at yours. And whether they have taken it apart.

That is it. Send those five and we will tell you before you commit whether this is a straightforward collection or one with a problem in it.

The seller's full address, including the floor.
What the item is, in plain words.
The seller's own measurement — width, depth, height.
Your floor, and whether there is a lift.
Whether the item has been dismantled, and whether it can be.

The thing we will not do

We do not handle money on your behalf. Ever.

Not cash, not a transfer from our phone, not a card tap at the seller's door. Pay the seller yourself, however the two of you agreed, before we arrive.

It is a flat rule and it protects everybody. A van driver carrying strangers' cash around London is a bad idea for reasons that do not need explaining, and a payment dispute that happens through us helps nobody.

Salerooms and auction houses

They have a procedure. Send it to us and we will work to it.

Auction houses issue a release document, allocate a collection window and usually require the paying party to be identified. None of that is difficult; all of it needs to happen in the right order.

Forward us whatever they sent you and we will read it. If their window and your availability do not line up, better to know while it can still be changed.

Condition

We photograph what we find. We cannot tell you whether it is what you bought.

We will look at the item, tell you honestly what condition it appears to be in, and photograph any obvious existing damage before it goes in the van. That protects you and it protects us.

What we cannot do is judge whether the item matches the listing, or negotiate on your behalf if it does not. That is between you and the seller, and it needs settling before we load rather than after.

Marketplace and auction collections

Questions about marketplace and auction collections

Can you collect if I cannot be there?: Yes, provided the seller knows we are coming, payment is already settled, and you have told us in writing what to collect. We will photograph it before loading.
What if it will not fit through my door?: Then we will have told you before the day, because we asked for the measurement and your doorway. If it is genuinely discovered on the day, it comes apart if it can and goes back in the van if it cannot.
Do you collect from outside London?: Yes. A collection from outside the M25 is an ordinary long single run, and where the seller is a long way out it is worth saying so early.
Can you take my old one away at the same time?: To a charity that has accepted it, a buyer or another address, yes. We hold no waste carrier licence, so it cannot be going to disposal.

Tell us what it is and where it is

If it is not a van job we will say so, and say what to book instead.

Both addresses, what the item is, what floor each end is on, and a photograph of the biggest thing. That is enough for a straight answer and a written price.

Get a price What we turn down